TERMS OF SERVICE
Welcome to Shop Velvia
Throughout these Terms, "we," "us," and "our" refer to Shop Velvia. We operate this store and website — along with the content, features, tools, and services available through it — to give you a curated shopping experience (the "Services"), powered by Shopify's platform.
These Terms of Service, together with any linked policies, govern your use of the Services. Please read them carefully, as they include important provisions about warranties and liability.
By visiting, accessing, or using our Services, you agree to these Terms and our Privacy Policy. If you don't agree, please don't use the Services.
Account & Eligibility
By using our Services, you confirm you're at least the age of majority in your region, and that any minors using the Services on your devices have your permission to do so.
You may need to provide information like your email, billing details, and shipping address to use certain features. You're responsible for making sure this information is accurate and complete, and for keeping your account credentials secure. Accounts may not be sold, transferred, or shared.
Our Products
We do our best to accurately display and describe our products, but appearance may vary depending on your screen or device. We don't guarantee products will match your expectations exactly as shown online. Descriptions, availability, and pricing may change at any time, and we may discontinue products or limit quantities at our discretion.
Placing Orders
Submitting an order is an offer to purchase — it's not confirmed until we accept it and process your payment. Please review your order carefully before submitting, as cancellations may not be possible once accepted. If we cancel or modify your order, we'll notify you using the contact details you provided.
Returns and exchanges are handled under our separate Return and Refund Policy. Purchases are intended for personal use only — not resale or export.
Pricing & Payment
Prices may change without notice and are confirmed at the time your order is placed, as shown in your confirmation email. Unless stated otherwise, prices exclude taxes, shipping, and any customs or import fees.
You agree to provide accurate and current payment information, and confirm that you're authorized to use the payment method provided and that all charges will be honored.
Shipping
Delivery timeframes are estimates only — we're not responsible for delays caused by carriers, customs, or other factors outside our control. Once your order is handed to the carrier, responsibility for it transfers to you.
Intellectual Property
All content on our Services — including trademarks, images, text, and design — belongs to Shop Velvia, our affiliates, or licensors, and is protected under applicable intellectual property laws.
You may use our Services for personal, non-commercial purposes only. Copying, distributing, modifying, or republishing any part of our content without written permission is not allowed. Our brand names, logos, and slogans may not be used without our consent.
Third-Party Tools & Links
Our Services may connect you to tools or websites operated by third parties. We don't control these and aren't responsible for their content, accuracy, or practices. Any use of third-party tools, products, or sites is at your own risk — please review their own terms and policies directly.
Our Relationship with Shopify
Shopify powers our Services, but all purchases are made directly with Shop Velvia. Shopify isn't responsible for any part of your transaction with us, and by using our Services, you release Shopify from related claims or liabilities.
Privacy
Your personal information is handled under our Privacy Policy, and — since our Services are hosted on Shopify — certain data may also be processed under Shopify's Privacy Policy. By using our Services, you confirm you've reviewed both.
Feedback
If you send us feedback, reviews, or suggestions, you grant us a free, worldwide, perpetual license to use them however we see fit — including commercially — with no obligation to compensate you or keep them confidential. You confirm your feedback is your own, doesn't infringe on anyone's rights, and doesn't contain unlawful or harmful content.
Errors & Corrections
Occasionally, our Services may contain typos or inaccuracies regarding pricing, availability, or product details. We reserve the right to correct these, update information, or cancel affected orders at any time — even after you've placed an order.
Acceptable Use
You agree to use our Services only for lawful purposes. Prohibited activities include: violating any laws or third-party rights, harassing or defaming others, spreading false information, spamming, impersonating someone else, uploading malware, scraping or collecting data without permission, and interfering with the security or functionality of our Services. Violating these terms may result in suspension or termination of your account without notice.
Termination
We may end your access to the Services at any time, for any reason, without notice. You remain responsible for any outstanding amounts owed as of that date. Provisions relating to intellectual property, liability, disputes, and other terms that naturally extend beyond termination will continue to apply.
Disclaimer of Warranties
Our Services and products are provided "as is" and "as available," without warranties of any kind, express or implied — including merchantability, fitness for a particular purpose, and non-infringement. We don't guarantee uninterrupted, secure, or error-free access. Some regions don't allow these kinds of disclaimers, so they may not fully apply to you.
Limitation of Liability
To the fullest extent permitted by law, Shop Velvia, our affiliates, and Shopify are not liable for any indirect, incidental, punitive, or consequential damages — including lost profits or data — arising from your use of our Services or products, even if we've been advised such damages were possible.
Indemnification
You agree to cover any losses, damages, or legal costs incurred by Shop Velvia, Shopify, or our affiliates as a result of your violation of these Terms, misuse of the Services, or infringement of someone else's rights.
General Provisions
Severability: If any part of these Terms is found unenforceable, the rest remains in effect.
No Waiver: Our failure to enforce a provision doesn't waive our right to do so later.
Entire Agreement: These Terms, along with any linked policies, represent the complete agreement between you and us, replacing any prior understandings.
Assignment: You may not transfer your rights under these Terms without our consent; we may transfer ours freely.
Governing Law: These Terms are governed by the laws of the jurisdiction where Shop Velvia is headquartered, and you consent to the jurisdiction of its courts.
Changes to These Terms
We may update these Terms at any time by posting changes to our website. It's your responsibility to check back periodically. Continuing to use our Services after updates means you accept the revised Terms.
Get in Touch With Us
Email: hello@shopvelvia.com
Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM MST
Typical response time is within 24 hours.
Our Address
Shop Velvia
ECOM ARENA LTD
18 Noel Street
Nottingham
England
NG7 6AW
Company registration number: 16013919