Payment Policy
Ready to check out? Just hit "Proceed to Checkout" — no account needed, guests are always welcome.
On the payment page, you'll see your total order amount. From there, simply add your payment details and billing address to complete your purchase.
Payment Methods We Accept
- Apple Pay
- Google Pay
- Shop Pay
- Visa
- Maestro
- Mastercard
- American Express
- UnionPay
Is My Payment Secure?
Absolutely. Every transaction happens through a secure, encrypted environment using 128-bit SSL technology. Look for the padlock icon in your browser to confirm your connection is secure.
We don't store your card details after checkout — payment information goes straight to our banking partners, so your data stays protected with every order.
We're committed to keeping your shopping experience safe and smooth, which includes a standard verification process for certain orders. Occasionally, we may need to confirm details before processing — so it's worth double-checking that your contact information is accurate and current.
Get in Touch With Us
Email: hello@shopvelvia.com
Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM MST
Typical response time is within 24 hours.
Our Address
Shop Velvia
ECOM ARENA LTD
18 Noel Street
Nottingham
England
NG7 6AW
Company registration number: 16013919